Privacy Policy
We, Kings Cross (HK) Ltd. (“Kings Cross”, “we”, “our” or “us”), are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, process, and safeguard your personal data across Kings Cross websites, services, customer portals, and online platforms that reference this Privacy Policy (collectively, “Kings Cross Services”).
Affiliates
For the purposes of this Privacy Policy, “Affiliate” refers to any entity that is directly or indirectly controlled by, or under common control with, Kings Cross (HK) Ltd., and may, subject to your consent, contact you regarding products, services, or offerings that may be of interest to you.Please take a moment to read this Privacy Policy carefully. By using Kings Cross Services, you consent to the practices described herein.
What Is Personal Data
“Personal data” refers to any information relating to an identified or identifiable natural person (“data subject”). This includes identifiers such as name, identification number, location data, online identifiers, address, telephone number, and date of birth. Data that cannot be linked to your real identity—such as general site usage statistics—is not considered personal data.
What Personal Data Kings Cross Collects
Kings Cross may collect and store the following types of personal data:
Data Provided by You
This includes your email address, name, mailing address, telephone number, identity document details, IP address, location data, personal description, and any communications or reviews you submit that are linked to identifiable information. You may choose not to provide certain data, but this may limit your ability to use some Kings Cross Services.
Automatic Information
Our servers may automatically collect data such as your IP address, device information, usage patterns, and referring websites when you access Kings Cross Services. We may use technologies like cookies to gather this information. See our section on Cookies and Tracking Technologies for more details.
Anonymous Aggregated Information
We may collect and analyze non-identifiable data such as preferences, interests, and purchasing habits to improve our services and tailor promotions and communications.
How Kings Cross Uses Your Personal Data
We use your personal data for the following purposes:
1. Product and Service Fulfillment
To process transactions, deliver products and services, and manage payments.
2. Customer Support and Communication
To provide support, respond to inquiries, send service updates, and enable participation in Kings Cross events or promotions.
3. Marketing and Promotions
To recommend relevant products or services, invite you to events or contests, and send promotional communications. Consent will be obtained via opt-in, opt-out, or other appropriate methods. We may work with third-party service providers but will not share your personal data for their independent marketing use.
4. Security and System Integrity
To verify identity, prevent fraud, troubleshoot issues, and ensure lawful use of Kings Cross Services.
5. Legal Compliance
To meet legal obligations, including reporting and responding to lawful government requests.
Your Privacy Rights
You have rights under applicable data protection laws to access, correct, delete, or manage your personal data. You can do so by visiting your account profile or contacting us directly. We may decline certain requests if permitted by law—for example, if the request involves an account under investigation or affects the privacy of others.
Security
Kings Cross takes appropriate measures to maintain the security of your personal data and to prevent unauthorized access through the use of suitable technologies and internal procedures. However, we cannot guarantee that unauthorized access will never occur.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including those outlined in this Privacy Policy or in service-specific privacy statements. We may also retain data for legitimate purposes such as compliance with legal obligations, enforcement of our terms of service, or protection of our rights, property, and users.
Retention periods are determined on a case-by-case basis depending on the nature of the data, its intended use, and applicable legal or operational requirements.
Cookies and Other Technologies
We use technologies such as cookies, pixel tags, and web beacons to enhance your experience with Kings Cross Services. These technologies may store certain information on your device to help us personalize your experience, and analyze usage patterns.
Most browsers allow you to manage cookie settings, including blocking or deleting them. However, disabling cookies may limit your ability to use certain features or restore preferences. Please refer to your browser’s help section for guidance.
Kings Cross may also engage third parties to use web beacons or similar technologies to collect aggregated, non-identifiable data for analytics and marketing optimization. These tools help us better understand user demographics and improve our communications.
Notice Regarding Children Under the Age of 13
Kings Cross Services are intended for individuals aged 13 and above. We do not knowingly collect or maintain personal data from children under 13, except as required by law. We encourage parents and guardians to educate their children about online safety and to supervise their internet usage.
Third-Party Links and Services
Kings Cross websites may contain links to third-party platforms. Your use of these platforms is at your own discretion and risk. We are not responsible for the privacy practices of these external websites. Please review their privacy policies to understand how your data may be handled.
Your use of services provided by third parties or Kings Cross affiliates is subject to the terms and conditions agreed between you and the respective provider. The collection and processing of personal data will be governed by the applicable privacy policy of that provider.
What Are Cookies?
Cookies—also known as HTTP cookies, web cookies, or browser cookies—are small pieces of data sent from a website and stored in your web browser while you browse. When you revisit the same website, the cookie data can be retrieved to recognize your previous activity. Cookies are commonly used to make websites more functional, improve efficiency, and provide useful insights to site owners. They also help distinguish you from other users, enhancing your browsing experience.
How Kings Cross (HK) Ltd. Uses Cookies
We use cookies to:
Maintain your browsing session
Ensuring your session stays connected to the same web server for seamless navigation.
Remember your preferences
Such as layout settings or text size, so you can navigate our site more easily.
Enable enhanced functionality
Including features like product comparison tools and personalized recommendations.
Collect anonymous analytics
To understand how visitors use our site—e.g., pages visited, time spent—so we can improve design, layout, and marketing strategies.
Track product interest
Helping us suggest other items or services you may find relevant.We may also use third-party cookies from trusted partners (e.g., social media platforms like Facebook) to enhance your experience. We may also use third-party cookies from trusted partners (e.g., social media platforms like Facebook) to enhance your experience.
What Cookies Collect
Cookies help us understand how you use our site, but they don’t store personal details like your name or email. We only save a random ID to remember your settings next time.
Managing Cookies
You can control cookies in your browser settings—block them, delete them, or get alerts before they’re saved. Just know that turning off cookies might make some parts of our site not work properly.
If you have any questions or comments about our personal data practices or this Privacy Policy, please contact us at:
Kings Cross (HK) Ltd.
74 Hung To Road, Kwun Tong, Kowloon, Hong Kong
